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danandphilshop merchandise questions and discussion

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danandphilshop merchandise questions and discussion

PostPosted by adequate duck » Tue Dec 13, 2016 11:26 am

i thought it'd be handy to have a place where we can comment on and ask others about specifics of deppy's merch, quality, sizing etc. i know people often have questions before they buy, so here is a place to find answers to those questions.
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Re: danandphilshop merchandise questions and discussion

PostPosted by alittledizzy » Tue Dec 13, 2016 1:31 pm

How big are the backpacks? Can someone that has one actually post a picture with one full of stuff? I've only seen pictures of them empty.
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Re: danandphilshop merchandise questions and discussion

PostPosted by basictrashfan » Wed Dec 14, 2016 1:42 am

alittledizzy wrote:How big are the backpacks? Can someone that has one actually post a picture with one full of stuff? I've only seen pictures of them empty.


Definitely seconding this. I'm contemplating buying the Dark Galaxy one and really want to know if it would be a good purchase. (So if someone could do that it would be really nice!)
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Re: danandphilshop merchandise questions and discussion

PostPosted by Kathrynxjane » Wed Dec 14, 2016 6:37 am

alittledizzy wrote:How big are the backpacks? Can someone that has one actually post a picture with one full of stuff? I've only seen pictures of them empty.


I have the Pixel people backpack. I have had it since 28/01/2015. It is still in good condition. I use it every single day for work and carry around my laptop every day. I also used it for hand luggage when I went to Florida in September.

I can fit in it every day:
In the laptop sleeve:
15" Hp laptop and my 7" tablet

In the main compartment:
Cable
Pencil case (pixel people because I like to match)
My Kate Spade large purse
Make up bag
Water bottle.

In the little pockets:
Tin of mints
my inhaler
Hairbrush
Sweeteners

Photos are underneath the spoilers as quite large. Please ignore my messy office floor!! :gg: :gg:

1) The bag from the front
Image


2) The bag from the side.
Image



3) The inside of bag. Hopefully it is light enough you to see it.
Image


I have a lot of the merch (Jumpers, T-Shirts, Wristbands, stickers) so if you have any questions just ask.
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Re: danandphilshop merchandise questions and discussion

PostPosted by lishachi » Thu Dec 15, 2016 10:17 am

Kathrynxjane wrote:
alittledizzy wrote:How big are the backpacks? Can someone that has one actually post a picture with one full of stuff? I've only seen pictures of them empty.


I have the Pixel people backpack. I have had it since 28/01/2015. It is still in good condition. I use it every single day for work and carry around my laptop every day. I also used it for hand luggage when I went to Florida in September.

I can fit in it every day:
In the laptop sleeve:
15" Hp laptop and my 7" tablet

In the main compartment:
Cable
Pencil case (pixel people because I like to match)
My Kate Spade large purse
Make up bag
Water bottle.

In the little pockets:
Tin of mints
my inhaler
Hairbrush
Sweeteners

Photos are underneath the spoilers as quite large. Please ignore my messy office floor!! :gg: :gg:

1) The bag from the front
Image


2) The bag from the side.
Image



3) The inside of bag. Hopefully it is light enough you to see it.
Image


I have a lot of the merch (Jumpers, T-Shirts, Wristbands, stickers) so if you have any questions just ask.


what are the jumpers and t shirts like? i'm usually UK 10 but usually get a M to be slightly oversized, are the fits oversized or like perfect?
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Re: danandphilshop merchandise questions and discussion

PostPosted by shoe » Mon Dec 19, 2016 6:15 am

Has anyone bought the galaxy sweater? I'm considering it, but 100% polyester sounds like it might be a bit sweaty and static-y? Is this the case? Will the sweater make my hair stand on end with static if I take it off?
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Re: danandphilshop merchandise questions and discussion

PostPosted by alittledizzy » Mon Dec 19, 2016 12:38 pm

Kathrynxjane wrote:
alittledizzy wrote:How big are the backpacks? Can someone that has one actually post a picture with one full of stuff? I've only seen pictures of them empty.


I have the Pixel people backpack. I have had it since 28/01/2015. It is still in good condition. I use it every single day for work and carry around my laptop every day. I also used it for hand luggage when I went to Florida in September.


Thank you!!
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Re: danandphilshop merchandise questions and discussion

PostPosted by apathy » Mon Dec 19, 2016 2:58 pm

BisexualShoeMarriage wrote:Has anyone bought the galaxy sweater? I'm considering it, but 100% polyester sounds like it might be a bit sweaty and static-y? Is this the case? Will the sweater make my hair stand on end with static if I take it off?


It's 100% comfy, in my opinion. I don't recall having static issues when I wore it, but that was only once so far. (And I got several compliments, which is rare.)
The inside is a white fleece-like texture and the outside is quite soft as well. It isn't as thick as generic sweatshirts which helps with not overheating.

I haven't washed it yet (ugh, laundry), but it says not to tumble dry, and I believe it.

Just as a note here for anyone like me who's used to throwing things in the dryer: watch the labels. The cotton t-shirts are NOT pre-shrunk and they will get smaller.


Also, I have a question too: if anyone has the keyring - the picture has Dan's hair going the wrong way, which bothers me a lot. :lol: Is that actually how it is, it's not just a photo error?
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Re: danandphilshop merchandise questions and discussion

PostPosted by DeadlyNova » Mon Dec 19, 2016 10:51 pm

apathy wrote:Also, I have a question too: if anyone has the keyring - the picture has Dan's hair going the wrong way, which bothers me a lot. :lol: Is that actually how it is, it's not just a photo error?


His hair is going in the wrong way on the actual keyring too. :(

I've had it on my wallet for at least a year now, probably, and I never once realized it was the wrong way until you pointed it out. D:
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Re: danandphilshop merchandise questions and discussion

PostPosted by shoe » Tue Dec 20, 2016 3:55 am

apathy thanks for the answer! Not being able to tumble dry it would be annoying when I go back to uni and don't have much drying space, but 100% polyester would probably dry quite quickly so it wouldn't be too bad. It's annoying that they don't put the washing instructions on the website, most clothing sellers do.

Has anyone had the galaxy jumper long enough to wash it? Does it shrink or become more static-y?

apathy wrote:Just as a note here for anyone like me who's used to throwing things in the dryer: watch the labels. The cotton t-shirts are NOT pre-shrunk and they will get smaller.

I can second this. I got the Lion Pocket t-shirt and it shrank after the first wash. Fortunately it still fit because it was on the large side when I first got it, but I did like the looser fit :(
If you are buying a cotton t-shirt and are borderline between two sizes on the measurements chart I would recommend getting the larger size.

I got the shirt in the summer and they may have improved the design since then, but on the one I have the top of the pocket is not properly hemmed. The fabric is folded over and pressed down, and only sewn along the sides of the pocket. This is enough to make it look nice when it arrives, but after washing the extra fabric pops up and is visible above the line of the pocket. There really should be an extra line of stitching across the top of the outer pocket to hem it properly, but on the one I bought there isn't. This doesn't bother me too much, but if this will be annoying to you or trigger OCD then maybe buy something different. I'd be interested to hear from anyone who bought the lion or llama pocket t-shirt more recently to see if they have improved the design.
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Re: danandphilshop merchandise questions and discussion

PostPosted by vincentian » Sat Jan 14, 2017 4:51 am

I'm probably the last person to get Deppy merch (can't believe I caved in :facepalm2:) but here is my galaxy t-shirt review. T-shirt size chart (XXS-XXL) is definitely for typically men's clothes, though obviously look at sizing in cm. The t-shirt is quite sticky and obviously not warm (polyester duh), but not uncomfortable to the skin and rather soft for synthetics, all stitches look well made, no sticking out threads, nicely done neck. It looks more cool purple (violet) & dusty black irl than on the shop preview and in videos, where it's more red/warmer wine colour & blue at the bottom. Haven't washed it yet.

I got size M definitely not just to compare how it would look on 5'4 size XS me vs 6'2 Phil lol. It's huuuge on me, but I'm gonna wear it with jackets, so it's fine. Pics for comparison below. :thumb:
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Re: danandphilshop merchandise questions and discussion

PostPosted by lishachi » Sun Jan 15, 2017 8:18 am

vincentian wrote:I'm probably the last person to get Deppy merch (can't believe I caved in :facepalm2:) but here is my galaxy t-shirt review. T-shirt size chart (XXS-XXL) is definitely for typically men's clothes, though obviously look at sizing in cm. The t-shirt is quite sticky and obviously not warm (polyester duh), but not uncomfortable to the skin and rather soft for synthetics, all stitches look well made, no sticking out threads, nicely done neck. It looks more cool purple (violet) & dusty black irl than on the shop preview and in videos, where it's more red/warmer wine colour & blue at the bottom. Haven't washed it yet.

I got size M definitely not just to compare how it would look on 5'4 size XS me vs 6'2 Phil lol. It's huuuge on me, but I'm gonna wear it with jackets, so it's fine. Pics for comparison below. :thumb:
Image


oooooh i shouldn't buy it but i wanna. btw it looks nice on you! im 5'3 and a S, i quite like oversized stuff so maybe i should get a Medium...
weird that it's cooler irl? i like it tho, much prefer it to the warmth of the photos.
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Re: danandphilshop merchandise questions and discussion

PostPosted by vincentian » Sun Jan 15, 2017 3:38 pm

lishachi wrote:oooooh i shouldn't buy it but i wanna. btw it looks nice on you! im 5'3 and a S, i quite like oversized stuff so maybe i should get a Medium...
weird that it's cooler irl? i like it tho, much prefer it to the warmth of the photos.

Thanks! I’d suggest maybe an S (cause it’s men’s chart S) – it’ll still be quite oversized but less static-y because of less loose material. I also prefer the cooler purple, I think they might’ve increased warmth&saturation for website pics or the shade can vary?
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Re: danandphilshop merchandise questions and discussion

PostPosted by Skylar » Tue Jan 17, 2017 10:46 am

so i'm planning to get the blossom japhan t shirt on the merch site and the phanplosion phone case, can anyone tell me which size you think would fit on an ipod 6?

also i feel special bc like, back in 2012 they didn't have an official shop, only districtlines so i got this nice purple llama explosion t shirt of dan <3 it doesn't fit me anymore though sadly :( i still have my llama hat though!
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Re: danandphilshop merchandise questions and discussion

PostPosted by japanophil » Sat Apr 15, 2017 5:38 am

IRL Store’s tweet about convention and pastel merch has reminded me to come out of lurkdom and share my very frustrating experience with the Australian danandphilshop.

Dec 17, 2016: ordered & paid A$63.97 (inc. postage) 1 Oz Tour Sweater Dark Grey, size S
The tour sweatshirt I’d bought at tatinof was M (my usual size from the d&p shop UK) had been HUGE, so I’d decided to go a size down.

Jan. 11: received parcel, turned out to be a black long-sleeved Tshirt (thin cotton). This was disappointing, but at least it was something different and I was resigned to being somewhat ripped-off. Unfortunately, it was also TINY, so I decided to exchange for a size M.

Jan 12: I sent the shirt back (another A$15) as per instructions on the au.danandphilshop website.

Jan 13 – Mar 15: series of emails from me trying to chase up the exchange and a truly impressive display of silence punctuated by various excuses and promises to “look into it”, which I’ll put under a spoiler.
Jan 13: reply from au.danandphilshop
“We will be happy to exchange this for you. Unfortunately we are completely sold out of medium sweaters and will not be restocking.
We can exchange this with a large if you would like.”


Jan 17: I agreed to exchange for size L, but inform them I have not yet received confirmation that they have received my returned item.

Jan 23: au.danandphilshop tell me they will follow it up.

Feb 1: I email them again, as I have heard nothing.

Feb 8: I email them again, as I have still heard nothing.

Feb 13: I receive what seems to be a generic email, saying they’ve just noticed they haven’t replied to any emails for 21 days :wtf: :
“Dear Customer,
It has come to our attention that a number of customer order enquiries have gone without response over the last 21 days. We sincerely apolgise to all customers who have not been contacted with regards your enquiries. This customer service breakdown was specific to the Australian shop.
We are currently working through all enquiries as a matter of urgency to discern which enquiries have gone unanswered.
We will be contacting all customers who have not as yet received a response within the next 24 hours to discuss your specific enquiry.
We would like to assure all customers that we have taken steps to rectify the problem and ensure this lapse will not occur again. We very much appreciate your ongoing support of the Dan and Phil shop and look forward to providing wonderful Dan and Phil merchandise with A grade service.”

Feb 14: au.danandphilshop finally reply:
“Thank you for your email and sorry for the delay in replying. Let me chase this up for you and I'll get back to you as soon as possible.”

Feb 15: from au.danandphilshop:
“I have chased this up for you and requested that it re sent to you. Please let me know if you still do not receive it.
Many thanks and apologies again for the delay.”


I wait patienty… nothing.

Mar 15: I email again, to say I haven’t received my item. I also send a separate email to IRL Digital Ltd, requesting assistance as I have received no response from au.danandphilshop.

Coincidentally ? a few hours later I receive:
“We sent out a second package on the 15th of February and it appears that it ahs [sic] been delivered.
Can I confirm your address as …”


I confirmed the address and pointed out that I had not received any delivery. At least I received an immediate reply:
“I will request this to be expressed out to you urgently. You will receive a tracking number shortly.”

Mar 20: I email to say I have received neither parcel nor tracking number.

Mar 21: I receive the tracking number.

Mar 24: The parcel arrives, it is the exact SAME item I’d returned for exchange!! :wtf: I report unsatisfactory customer service to IRL Digital with an outline of the unsuccessful exchange process.

Mar 27: au.danandphilshop reply:
"I can only apologise for your inconvenience`regarding this matter. I will look into what happened here and speak to our warehouse to ensure it does not get repeated.
I will ask the warehouse to send out the item in Large. I will also send out a returns envelope so that you can return the incorrect item at not cost to yourself.”

I replied, asking for a tracking number.

Mar 29: they send a tracking number and an hour later:
“Unfortunately I have to apologise again.
I can't apologise enough, as I have just heard from our warehouse that they have given me the wrong tracking number and that the item is in fact out of stock. I can only apologise again for this matter. Rest assured that my manager is having stern words with the warehouse regarding this matter as it is completely unacceptable. I don't understand the issues here but we will get to the bottom of it and ensure it doesn't happen again.
The only item I can offer now as an alternative is the short sleeve Oz Tour TShirt in Large or XL.”

I am not interested in their poor management practices and am not impressed with their offer of a T-shirt worth about half the value of my original order (especially as it was during their “20% off SWAGLORD” sale).

Mar 30: I send IRL Digital, copied to au.danandphilshop, another complaint of unacceptable service, requesting a refund and a return envelope for the shirt. Also that I am prepared to lodge a formal complaint with Consumer Affairs and Fair Trade.

Immediate reply to say they will refund, send a return envelope and look into what went wrong. Also a $20 voucher off my next purchase.

I told them (& IRL Digital) I’ll return the shirt once the refund is processed and the return envelope received. Also told them again that I was not interested in their poor management practices, nor was I tempted to ever have dealings with them again.

Mar 31: received confirmation of refund and that they would not inconvenience me further by making me send the shirt back.

Sorry for the very long post, but it was truly the worst online shopping experience I’ve ever had, so do be cautious if ordering from them. I’ve ordered several times from the UK store and service has always been excellent. Ok, back to lurkdom.
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Re: danandphilshop merchandise questions and discussion

PostPosted by Susannah » Sun Apr 16, 2017 7:41 am

japanophil, wow, that's a horrible sequence of events :(

I've only ever ordered d&p merch once online, and that was in Jan when they were having their HAPPY2017 sale. I got the dark galaxy backpack from the Aus shop (after comparing the price with the UK shop and finding that the prices were basically the same). Didn't get any shirts or jumpers, and it seems I dodged a bullet by doing so. I didn't have any problems with either the service or the bag I got.

But, I'm not really sure why they have an Aus shop if the prices are basically the same ... if shipping were cheaper I would consider buying from the closer shop more worthwhile, but since they charged me $10 to ship a bag from Sydney to Melbourne I might as well buy from the UK, unless the conversion rates become much worse. The only benefit seems to be the delivery speed, and perhaps the customer service, since the selection of merch in the UK shop is much bigger.

The bag is great: sturdy and comfortable, and I like the non-conspicuous design. I wore my d&p aus tour shirt to uni twice and both times a fellow deppy fan commented on it, but no one's ever noticed the bag. Probably a good thing since wearing the bag and the shirt at the same time must make me look like such a nerd :lol:
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Re: danandphilshop merchandise questions and discussion

PostPosted by MythicalPinkTrashCan » Tue Apr 18, 2017 9:35 am

Have they ever done clothes for children? My daughter loves the boys and I'm thinking of getting her a shirt. If they had done kid clothes, I might stalk ebay.
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Re: danandphilshop merchandise questions and discussion

PostPosted by flarequake » Sat Apr 22, 2017 9:09 am

MythicalPinkTrashCan wrote:Have they ever done clothes for children? My daughter loves the boys and I'm thinking of getting her a shirt. If they had done kid clothes, I might stalk ebay.


They haven't, pretty much all the stuff they've ever done is on the current site, except for their previous District Lines shop.

I can also attest to the backpack being a normal decent backpack size and sturdy. I managed to stuff it with clothes for a weekend (as I tend to do for short trips) and it held up fine (I also use it every day, but with less inside). I just love the dark galaxy design, it reminds me of a galaxy cake full of stars.

I did have a blip with them sending me the blue and red one by mistake the first time and when I bought the plushies they weren't finished perfectly (one of Phil's sleeve hems is partly undone and I sewed up Dan's hand that was split open), but they goodwill-refunded me £5 for that. I sent back a few tops that didn't suit me (cherry blossoms and galaxy) and those returns went through fine.

I've also bought two tshirts, calendars, a poster and the stationery set all on different orders and they were all just fine (all UK shop, btw). I bought the stationery set for the pencil case and was surprised it's a bit small, doesn't fit a long sharpened pencil inside, but it's well-made and I love the galaxy design. Designing it that size is down to Spiral, though, and the set, like the backpacks, costs the same as any of their others.
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