Getting logged out frequently

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human
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Getting logged out frequently

Post by human » Sun Oct 08, 2017 9:41 pm

Is anyone else experiencing a problem where they’re being constantly logged out of the forums? I use it both on my iPhone in safari and on my laptop and it seems every time I load the IDB homepage, I have to log back in again.

I’ve tried different browsers, clearing my cache, still seems to be happening. It’s been happening for me the last 3ish weeks I’d guess. Today I’ve been logged out 3 out of 3 times I’ve come to IDB.

Is it just me? Thanks!
"I would rather disown all of you as a friend, than continue this moment"



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apathy
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Re: Getting logged out frequently

Post by apathy » Sun Oct 08, 2017 11:30 pm

I've had the same problem - it doesn't seem to allow logging in on more than one device at a time, so if I log in on one, it kicks me out of the other. I thought it might be a security feature of some sort.
That's my socializing quota for the month up.

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flarequake
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Re: Getting logged out frequently

Post by flarequake » Mon Oct 09, 2017 3:56 pm

It's been happening to me all the time too since we moved hosts.

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DatCog
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Re: Getting logged out frequently

Post by DatCog » Mon Oct 09, 2017 4:49 pm

Likewise here - I really should change my password to something more memorable because every time I have to go back to the depths of my e-mails to find the one sent to me when I had to reset!
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alch
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Re: Getting logged out frequently

Post by alch » Mon Oct 09, 2017 6:57 pm

It hasn't been happening to me at all on my laptop, but at the moment I'm on an iPad and scrolling back through old threads, and I've been logged out every few pages. Is anyone else only being logged out on mobile or just me?

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LtrllySusan
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Re: Getting logged out frequently

Post by LtrllySusan » Mon Oct 09, 2017 7:00 pm

I've been logged in on both mobile and computer (synced firefox) and haven't had any issues, luckily. Hope it can get fixed for you guys!

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SquishPhan
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Re: Getting logged out frequently

Post by SquishPhan » Mon Oct 09, 2017 7:46 pm

I've been experiencing this as well. Every time I'm on my laptop instead of my desktop I get logged out.

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jesp
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Re: Getting logged out frequently

Post by jesp » Mon Oct 09, 2017 8:53 pm

We're looking into this at the moment, and hope to have some answers soon. Thanks for letting us know.
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Ticia
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Re: Getting logged out frequently

Post by Ticia » Tue Oct 10, 2017 5:32 am

Same, and, in my case, I don't even use other devices besides my laptop :/
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iero
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Re: Getting logged out frequently

Post by iero » Tue Oct 10, 2017 6:53 pm

this has happened to me since the forum opened even tho i tick 'remember me'
i use chrome on a mac if thats useful
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Ashley.S.
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Re: Getting logged out frequently

Post by Ashley.S. » Tue Oct 10, 2017 9:02 pm

Hi all,

Please check which URL you are using since 4 are currently available:

http://www.indepthbants.com
https://www.indepthbants.com
http://indepthbants.com
https://indepthbants.com

The default is currently set to https://indepthbants.com/ and I should probably set a redirect :P

Anyone continuing to have login issues should clear their browsers cookies and cache to see if that will help as provided the session is valid, it shouldn't log you out, unless it's been longer than 60 minutes or an admin purges all sessions from the ACP ;)
Kind Regards,
Ashley.S. [ Your friendly web hosting provider ]

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human
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Re: Getting logged out frequently

Post by human » Thu Oct 12, 2017 5:03 am

I’ve been paying attention the past week and it’s logged me out on my phone each time, despite my not having signed in anywhere else in between. Getting kiiiiiinda annoying lol.
"I would rather disown all of you as a friend, than continue this moment"

Matthew W.
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Re: Getting logged out frequently

Post by Matthew W. » Mon Oct 16, 2017 5:47 pm

Hi there guys,

I'm Ashley S'. colleague and I'm working on solving this issue. I have just made a few changes to some settings, but it would be helpful if you could clear your cache and cookies. Instructions on how to do so in most browsers can be found here.

If you are still experiencing the issues after clearing your cookies please let me know.

Thanks a lot,

Matthew W.

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LtrllySusan
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Re: Getting logged out frequently

Post by LtrllySusan » Mon Oct 23, 2017 8:32 pm

Matthew W. wrote:
Mon Oct 16, 2017 5:47 pm
Hi there guys,

I'm Ashley S'. colleague and I'm working on solving this issue. I have just made a few changes to some settings, but it would be helpful if you could clear your cache and cookies. Instructions on how to do so in most browsers can be found here.

If you are still experiencing the issues after clearing your cookies please let me know.

Thanks a lot,

Matthew W.
I didn't have an issue before the changes (as I wrote above), but now I'm getting logged out on my mobile (Android, Firefox) all the time. I cleared cache and cookies but that didn't fix it. Have been using the same bookmarks on my phone and computer since forever so the URLs should be the right ones too.

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