Getting logged out frequently

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human
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Getting logged out frequently

Post by human » Sun Oct 08, 2017 9:41 pm

Is anyone else experiencing a problem where they’re being constantly logged out of the forums? I use it both on my iPhone in safari and on my laptop and it seems every time I load the IDB homepage, I have to log back in again.

I’ve tried different browsers, clearing my cache, still seems to be happening. It’s been happening for me the last 3ish weeks I’d guess. Today I’ve been logged out 3 out of 3 times I’ve come to IDB.

Is it just me? Thanks!
"I would rather disown all of you as a friend, than continue this moment"



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apathy
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Re: Getting logged out frequently

Post by apathy » Sun Oct 08, 2017 11:30 pm

I've had the same problem - it doesn't seem to allow logging in on more than one device at a time, so if I log in on one, it kicks me out of the other. I thought it might be a security feature of some sort.
That's my socializing quota for the month up.

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flarequake
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Re: Getting logged out frequently

Post by flarequake » Mon Oct 09, 2017 3:56 pm

It's been happening to me all the time too since we moved hosts.

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DatCog
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Re: Getting logged out frequently

Post by DatCog » Mon Oct 09, 2017 4:49 pm

Likewise here - I really should change my password to something more memorable because every time I have to go back to the depths of my e-mails to find the one sent to me when I had to reset!
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alch
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Re: Getting logged out frequently

Post by alch » Mon Oct 09, 2017 6:57 pm

It hasn't been happening to me at all on my laptop, but at the moment I'm on an iPad and scrolling back through old threads, and I've been logged out every few pages. Is anyone else only being logged out on mobile or just me?

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LtrllySusan
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Re: Getting logged out frequently

Post by LtrllySusan » Mon Oct 09, 2017 7:00 pm

I've been logged in on both mobile and computer (synced firefox) and haven't had any issues, luckily. Hope it can get fixed for you guys!

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SquishPhan
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Re: Getting logged out frequently

Post by SquishPhan » Mon Oct 09, 2017 7:46 pm

I've been experiencing this as well. Every time I'm on my laptop instead of my desktop I get logged out.

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jesp
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Re: Getting logged out frequently

Post by jesp » Mon Oct 09, 2017 8:53 pm

We're looking into this at the moment, and hope to have some answers soon. Thanks for letting us know.
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Ticia
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Re: Getting logged out frequently

Post by Ticia » Tue Oct 10, 2017 5:32 am

Same, and, in my case, I don't even use other devices besides my laptop :/
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iero
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Re: Getting logged out frequently

Post by iero » Tue Oct 10, 2017 6:53 pm

this has happened to me since the forum opened even tho i tick 'remember me'
i use chrome on a mac if thats useful
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Ashley.S.
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Re: Getting logged out frequently

Post by Ashley.S. » Tue Oct 10, 2017 9:02 pm

Hi all,

Please check which URL you are using since 4 are currently available:

http://www.indepthbants.com
https://www.indepthbants.com
http://indepthbants.com
https://indepthbants.com

The default is currently set to https://indepthbants.com/ and I should probably set a redirect :P

Anyone continuing to have login issues should clear their browsers cookies and cache to see if that will help as provided the session is valid, it shouldn't log you out, unless it's been longer than 60 minutes or an admin purges all sessions from the ACP ;)
Kind Regards,
Ashley.S. [ Your friendly web hosting provider ]

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human
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Re: Getting logged out frequently

Post by human » Thu Oct 12, 2017 5:03 am

I’ve been paying attention the past week and it’s logged me out on my phone each time, despite my not having signed in anywhere else in between. Getting kiiiiiinda annoying lol.
"I would rather disown all of you as a friend, than continue this moment"

Matthew W.
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Re: Getting logged out frequently

Post by Matthew W. » Mon Oct 16, 2017 5:47 pm

Hi there guys,

I'm Ashley S'. colleague and I'm working on solving this issue. I have just made a few changes to some settings, but it would be helpful if you could clear your cache and cookies. Instructions on how to do so in most browsers can be found here.

If you are still experiencing the issues after clearing your cookies please let me know.

Thanks a lot,

Matthew W.

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LtrllySusan
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Re: Getting logged out frequently

Post by LtrllySusan » Mon Oct 23, 2017 8:32 pm

Matthew W. wrote:
Mon Oct 16, 2017 5:47 pm
Hi there guys,

I'm Ashley S'. colleague and I'm working on solving this issue. I have just made a few changes to some settings, but it would be helpful if you could clear your cache and cookies. Instructions on how to do so in most browsers can be found here.

If you are still experiencing the issues after clearing your cookies please let me know.

Thanks a lot,

Matthew W.
I didn't have an issue before the changes (as I wrote above), but now I'm getting logged out on my mobile (Android, Firefox) all the time. I cleared cache and cookies but that didn't fix it. Have been using the same bookmarks on my phone and computer since forever so the URLs should be the right ones too.

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human
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Re: Getting logged out frequently

Post by human » Mon Jan 22, 2018 12:11 am

Sorry for the delayed bump but I’ve cleared cookies on two laptops and I spun up a brand new computer at work and tested it and same thing, across different OS and browsers also. Happy to test anything if it would help investigate this further!
"I would rather disown all of you as a friend, than continue this moment"

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MythicalPinkTrashCan
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Re: Getting logged out frequently

Post by MythicalPinkTrashCan » Mon Jan 22, 2018 1:43 pm

Just reporting I have the same problem.

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alittledizzy
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Re: Getting logged out frequently

Post by alittledizzy » Mon Jan 22, 2018 8:31 pm

I filed a ticket with our host this morning, and they just responded.
I've updated some of phpBB's cookie settings (they were slightly incorrect due to the site moving to use HTTPS). Please let me know if this didn't solve the issue and I will investigate further.
So if the problem continues, let me know and I'll pass that on! @human @MythicalPinKTrashCan

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Ashley.S.
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Re: Getting logged out frequently

Post by Ashley.S. » Fri Jan 26, 2018 11:25 am

Hi all, Ashley, your friendly hosting provider here :)

I've gone ahead and made some more changes, please clear your browsers cookies/cache and let me know if the issues continue to persist.

Thanks!
Kind Regards,
Ashley.S. [ Your friendly web hosting provider ]

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julian
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Re: Getting logged out frequently

Post by julian » Fri Jan 26, 2018 11:46 pm

I have the same problem, just logged in now and we'll see how it goes. Am using https://indepthbants.com/
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Ashley.S.
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Re: Getting logged out frequently

Post by Ashley.S. » Sun Jan 28, 2018 7:43 pm

Thanks @julian the URL you have logged into should[i/] be the correct one to use so let me know if you still have issues ;)
Kind Regards,
Ashley.S. [ Your friendly web hosting provider ]

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