Dan & Phil Part 76: i can't i don't have legs

[yeetussy]

I just find it interesting because at the end of the day it is both of their tour and it's not the greatest image to put onto dan that he's just the guy that shows up. I know that dan is greatly involved but it just doesn't seem that way when phil is always the one that is informing everyone about everything. Idk lately it's been getting on my nerves a bit. Also no offense to Phil, love that guy, but I think that dan could probably craft a more compassionate tweet and would more likely reply to people. Idk I just feel like sometimes phil's positive energy doesn't always align with the mood that needs to be set.

Agreed. I love Phil but he's not the best at dealing with certain stuff. Sometimes a tweet with an emoji is not enough to calm people down when they're upset and looking for answers, and sometimes coming up with an unrelated tweet hours later will only make things worse (and that's such a Phil thing to do and I wish he would realize that he needs to freaking stop). I definitely feel like Dan would be better at that, but I guess we will never know AMIRITE

This was also kinda what I was trying to say about the balance and the business partners thing (obv not worded well bc bad mood and bad writing lmaoo). This is definitely something that needed that “overthinking” as mentioned. Phil’s cursed emojis and a damage control food tweet do not belong with a message like that and I’m pretty sure Dan knows that as well.

In other words, Danny boy leave whatever void you’re in and communicate with you fanbase, please. I love deppy, but it’s times like this, and Montreal, and those poor TBC dates where I can’t give them that patience or naivety.


eta: mon dieu will I ever get a positive top post

[alittledizzy]

I think the problem with Dan handling something like that is that he's compassionate when he's allowed to address an issue that maybe has some emotional resonance with him but he is shit at dealing with things that are issues fans are upset about that have to do directly with action or behavior from himself and Phil. I'm far more inclined to think that Dan handling this with be in the same vein as Dan's attitude toward that week in March, or fans wanting to know about the Bahamas thing, or the June video, or in general just his channel right now. I think that he doesn't have much patience with the limited scope of view fans have (not that it's our fault we don't have the insight into situations they have) and he gets defensive and snippy and, in his worst moments, downright resentful that we're even expressing anger over something that he thinks we should either be patient on or more understanding about. So yeah I feel like they go with Phil for exactly that reason; because running more on an emotional wavelength cuts both ways and that would absolutely not go over well in a situation like this.

[LtrllySusan]

D&P have the most carefully crafted interactions with fans online that I've seen. It's like they live in this castle and every once in a while they get on the balcony to wave at us peasants (and we get very excited), but aside from that, they pull the curtains shut and would rather ignore the angry mob than give up their personas.
At times like this, the whole "Let's drop the personals and be more direct" thing sounds like BS. Look at this video Markiplier made when he had to cancel a show pretty last minute due to illness: https://youtu.be/SFR2pImp0vc

Dan and his obsession of having a perfect comedy-CV Twitter is a whole different story. Is it so embarrassing to tweet about a tour (after all, almost all tour related tweets have been from Phil)? Or is it too taxing on his emotions to send out one apologising tweet to hundreds of distressed fans? Or is he so disconnected and doesn't actually care anymore?

(I've recently started reading about depression and mindfulness to improve my own mental health and accepting that there are negative emotions and that shutting them out is not a solution is a big part of it)

[flarequake]

Dan being less patient is an interesting one. I always wish they’d share the insight they have from behind the scenes just for my own curiosity. This time it would also just really help. Phil’s older statements on Tumblr explained things more fully and were friendly, that would have given people more info, though they’d still have been upset. There’s no way the venue shouldn’t be emailing people, they can’t be surprised if they keep it to the site and Twitter and and find on 12th that some people didn’t know. I’m annoyed to see him pop back in and still say little before going again, and it doesn’t affect me. Markiplier has the right idea, actually addressing it. His voice sounds bad there, lucky it only needed a short rest.

[scientia]

D&P have the most carefully crafted interactions with fans online that I've seen. It's like they live in this castle and every once in a while they get on the balcony to wave at us peasants (and we get very excited), but aside from that, they pull the curtains shut and would rather ignore the angry mob than give up their personas.
At times like this, the whole "Let's drop the personals and be more direct" thing sounds like BS. Look at this video Markiplier made when he had to cancel a show pretty last minute due to illness: https://youtu.be/SFR2pImp0vc

Dan and his obsession of having a perfect comedy-CV Twitter is a whole different story. Is it so embarrassing to tweet about a tour (after all, almost all tour related tweets have been from Phil)? Or is it too taxing on his emotions to send out one apologising tweet to hundreds of distressed fans? Or is he so disconnected and doesn't actually care anymore?

(I've recently started reading about depression and mindfulness to improve my own mental health and accepting that there are negative emotions and that shutting them out is not a solution is a big part of it)

Ooh I actually really agree with this. It's interesting so see someone who is vocal about wanting to live their truth but also seems to struggle with the reality of their truth. And equally interesting that we don't often (/ever?) get to hear what truth Phil wants to live.

Either way I agree that the news should have come from the II twitter / an email blast. I understand that this is a tour they are largely creating and running but these PR things are best handled by professionals.

[Ablissa]

I really enjoy your posts and your analysis @alittledizzy and @LtrllySusan. You both have a point. Dan is not the best when it comes to handling his audience in a difficult situation (his tone comes off as patronizing when he discusses such things in live shows). I mean, that's alright, they can't both be good at all the same things. But in situations such as this, someone should step up, and although I'm not affected, I feel like not enough has been done just yet.

The mention of Dan's depression in relation to this also got me thinking, because I'm the same way. If an issue arises I just want to avoid it for as long as I can, pretend it doesn't exist. Just thinking about this gives me anxiety tbh lol. But I do wonder how much of Dan's avoidance is caused by depression and how much is just his personality. After some time being depressed it's hard to tell anymore.

I've now come to terms with the fact that we likely won't get a Dan tweet on the matter, but I think they might talk about it in a live show. Seriously though, there needs to be more information going out - I'm still worried about the people that might not hear about this in time to either reschedule or cancel their traveling arrangements.

[kavat]

Dan just posted a story about Phil being angry without his coffee. Not only is he not helping, but he's actually making things worse. I really hope they learn something from this. I also hope that Phil's "more info to come" means an email to the fans once they have arranged all the tickets and so on.

[Ablissa]

Here are the stories @kavat mentioned:

I mean, they're cute, on any other day I'd love them, but idk. Is there any right way for them to act in this situation? It feels like our expectations of them vs what they are prepared to do are always a little bit different.
To be honest, Phil's tweet about toast rubbed me the wrong way more than these stories do. Maybe because I've come to accept that Dan likely won't address this on twitter.
Also, Dan... Put your feet down!

[Tottrie]

I don't really get why people are so upset over how they told us about the Manila shows. Okay, yes it was really last minute but of course they told us as soon as they could. The logistical problem is probably something about the set that they can't control. I think they did the best they could.
But, yes it would have been good if they had a interactive introverts twitter where they put information like this. Like they have for the shop. And someone that could sit and answer the questions directly. I think that would also take away the people that comment on the post just to get attention from Phil (in this case). I think we will get more info on this and I hope soon because if I were going to the show I would be freaking out...

I loved the insta stories, so domestic and cute I know that they have said that Phil really need his coffee before and it was fun to see

[flarequake]

People are annoyed because one tweet with basic info doesn’t assuage much for some very disappointed people.

edited - can’t find any more info, could be a load of bs.

[hihello]

I don't really get why people are so upset over how they told us about the Manila shows. Okay, yes it was really last minute but of course they told us as soon as they could. The logistical problem is probably something about the set that they can't control. I think they did the best they could.
But, yes it would have been good if they had a interactive introverts twitter where they put information like this. Like they have for the shop. And someone that could sit and answer the questions directly. I think that would also take away the people that comment on the post just to get attention from Phil (in this case). I think we will get more info on this and I hope soon because if I were going to the show I would be freaking out...

I loved the insta stories, so domestic and cute I know that they have said that Phil really need his coffee before and it was fun to see

I am from the Philippines and I have tickets on both shows. What we’re upset about it the lack of communication. They only posted a tweet once and that’s it. They could have replied to some people that further information will be posted soon but no, all they have is a generic information that leaves more questions rather than answers.

We understand that it was not dan and phil’s fault. We fully understand it but when they left us hanging last night irks us because what about us Day 1 VIP? where are we going to seat? The best possible seats might be behind the day 2 VIP holders which would quite unfair for the price that we pay. Those are the things that we want know. They probably don’t have answers on that yet but atleast, what they could have done is simply post a follow up tweet saying that they will tackle this as soon as they got information because Phil’s tweet to us appear that that’s it. No futher information will be posted.

Like you said, if you will be coming to the shows, you will be upset. Hence, what we’re feeling right now. I hope that people won’t invalidate our feelings because we’re not mad at dan and phil for what happened. It was an unfortunate event. But we’re all confused and we want answers because some people have to make plans. Either they’re coming from the other islands in the Philippines or they have lectures on that day.

[knq]

It helps put things in perspective for me to consider they could have just cancelled the show and they didn’t. They would certainly have gotten backlash, but they’re getting that anyway, and I can’t imagine how they’re going to handle VIP with twice the people. They’re still doing a show in Manila, and everyone who bought a ticket still has a seat.

They’re not the same seats, anyone with a worse seat certainly deserves the appropriate refund if they still choose to go to II, and I imagine the real hardship is for people traveling long distances who arranged their travel plans around the 12th and didn’t plan on staying after. Hopefully that isn’t too many people.

I wonder how they’ll handle it on Rize. Phil’s always been careful not to complain about people they’ve worked with, so the liveshow may not clear up much on what ‘logistical issues’ actually means.

As far as the connection to living your truth, there’s a real difference between being honest and authentic within yourself compared to providing information to people who are asking for it. I am disappointed that they didn’t do more to explain the situation today, I am judging Dan for his failure to retweet. But I don’t feel it makes either of them less truthful or authentic people (assuming that’s what living your truth means.) Dan and Phil could leave Youtube and never post another public tweet and that wouldn’t indicate they weren’t living their truths.

Mostly I think it’s really easy to focus on their mistakes and faults when the content is slow. feed us for we are hangry

[phanfckingtastic]

I used to work in customer service for a company that prides in caring a lot about customers. And trust me, when someone called about an issue, I was immediately contacting all the other parties, working as efficiently and as fast as I could to provide the best solution. However at least 70% of the time, when I got back to the customer they would be in hysterics and even insult me directly, despite offering the best alternative possible, just because it wasn't exactly what they originally wanted. They refused to accept that we're all jsut people, no matter how professional, and shit happens. They rejected it because it had happened to them, so they took it as a personal attack that ruined the emotional journey they'd been on when they happily made the original plan.

All these things are managed by people, who are imperfect, therefore shit will happen. It's a lottery which in this case was unfortunately "won" by Manila.
I think in this case in particular the response is even more emotional because the fans feel like their love for d&p is being betrayed, or if they're colder (ha) they feel like -as consumers- they're entitled to the "perfect service". Well, bad news, shit happens. And d&p + the venue were, and probably still are, working on the best alternative possible. Sucks, but it is what it is.
I don't think their communication was that bad in this instance. The info on the tour website states in two days the fans will be able to look at the seating details etc.
They're (the venue, imo) probably organising it in the meantime so they needed a few days to figure it out, that's a lot of tickets.

If the fans are unhappy with the alternative provided they can be refunded, right? So they will have two options. Again, sucks, but it is what it is. Shit happens. It's not personal. I'm more than sure that d&p are VERY disappointed but it's beyond their control.

-

Those ig stories are cute af.

[LtrllySusan]

What bothers me is the tone of the communication.
There are probably dozens or even hundreds of fans who will be either missing out or losing money. Yes, you can refund your ticket but that doesn't really make up for the disappointment or pay your already booked travel/hotel.
Yes, it's probably not their fault, but a "hopefully you can all reschedule and have spare money smiley-face" and an (implied) "be glad you get anything at all" attitude isn't the best way to go. Let's quickly drop some cute insta stories and a video later and people won't be upset anymore?
I payed a decent amount of money to see the show in Amsterdam (flying in from a different country, hotel, etc) so I can fully understand that people are irritated/confused/unhappy.

I think that they communicated the info as soon as possible, but it would have come across better in a quick video. They could have also followed up with a video (considering it was a late night tweet), but seems like they moved on already.

[flarequake]

“Shit happens and it’s not personal, you can get a refund” is cold. An emotional journey of looking forward hugely to a once-ever show and having it change for the worse or, for some people, not happen, isn’t going to turn into happiness with a snap of the fingers. If you’re that upset, you need some time to process your thoughts and feelings.

Hopefully most people will get to see the show even if their seat is not as good as the one they paid for, though the answer to that being refund or suck it up, sorry, isn’t on, it’s just the best they’re gonna do. Partial refunds could happen if someone wanted to take the time.

[phanfckingtastic]

What bothers me is the tone of the communication.
There are probably dozens or even hundreds of fans who will be either missing out or losing money. Yes, you can refund your ticket but that doesn't really make up for the disappointment or pay your already booked travel/hotel.
Yes, it's probably not their fault, but a "hopefully you can all reschedule and have spare money smiley-face" and an (implied) "be glad you get anything at all" attitude isn't the best way to go. Let's quickly drop some cute insta stories and a video later and people won't be upset anymore?
I payed a decent amount of money to see the show in Amsterdam (flying in from a different country, hotel, etc) so I can fully understand that people are irritated/confused/unhappy.

I think that they communicated the info as soon as possible, but it would have come across better in a quick video. They could have also followed up with a video (considering it was a late night tweet), but seems like they moved on already.

I totally get it, but making those sort of plans implies a certain risk every time, which from the beginning is not on d&p, it's a risk each individual person who got a ticket decided to take. The flight can be delayed or cancelled, you could get ill and lose the hotel money because you booked non-refundable rooms, etc. That doesn't mean people are not within their right to feel frustrated or sad, but those feelings won't be changed by anything d&p can realistically do at this point, because it's no longer available to have the original thing, and not only that, but the added specific build up they had in their mind all these months has an emotional weight that can't be compensated no matter what, but it's not a part of the equation that d&p can solve.

I think they wanted to break the news as early as possible and I trust them to give more details when those become available. I don't think at the time of Phil's tweet they had enough info to make a video (it's my personal opinion, of course) and it would generate too many questions they wouldn't have been able to answer. And because I believe whoever is dealing with this issue is still figuring out the specifics, they want to be prudent and wait until they can communicate the correct info to avoid upsetting the fans even further with unconfirmed or vague details. The show is in 10 days and the specific info will be up in 48 hs, although that's quite soon there's enough time for people to think about what they want to choose given the original option is no longer there.

[phanfckingtastic]

“Shit happens and it’s not personal, you can get a refund” is cold. An emotional journey of looking forward hugely to a once-ever show and having it change for the worse or, for some people, not happen, isn’t going to turn into happiness with a snap of the fingers. If you’re that upset, you need some time to process your thoughts and feelings.

Hopefully most people will get to see the show even if their seat is not as good as the one they paid for, though the answer to that being refund or suck it up, sorry, isn’t on, it’s just the best they’re gonna do. Partial refunds could happen if someone wanted to take the time.

I empathise completely with the Manila fans, I just think with plans that fall through (and generally in life tbh) it's good to be able to be a bit objective, and keep some perspective in that, yes, shit does happen. Sucks especially bad when it happens to you, but it's not "cold", it's just reality. The facts of what's happened with the shows and the feelings of the fans are very real but separate things, and d&p can only work on their side to offer a collective solution, they can't provide individualised emotional healing for each of the affected people. They have given some notice for fans to "grieve" their original plans and decide what alternative works better for them instead, and it seems that they broke the news as early as possible.

-

d&p used to do very long meet and greets in conventions, so maybe the meet and greet will start a bit earlier and last twice as long. Or they can divide the people into two time slots? I'm interested to see how it will work out, especially with vip and front rows.

[Ablissa]

I really don't think anyone is upset with d&p personally for the show being moved, aside from some emotional people on twitter/tumblr.
What I've seen stated here and have said myself: I am sure that they chose the lesser evil (the other option being cancelling the show), informed us the moment they knew for sure what would happen, and I can imagine that knowing them, they're both upset over this. They don't like to disappoint us, at least not in this way, and this tour obviously means so much to them. I am sure they are distressed over this and they are probably seeing the backlash, even if they don't respond to it.

I think it's great that the people from 12th are given the option between going to the show on 13th and refunding. They may still take a loss on their travel and hotel, though, but as it has been said that is the risk we always have to take. All in all, cancelling the show would probably be more straightforward for deppy (although possibly a bigger financial loss?), but they went with the option that lets people choose.
However, we shouldn't downplay the distress of the Manila fans. I personally have looked forward to my II show since November, and if anything happened before it I would have been so, so upset. Seeing II and meeting d&p was literally one of the best days of my life. That show means more to people than just your typical concert or night at the theatre.

To summarise, almost nobody blames them for the *situation*. What people blame them for is the lack of communication.
Okay, so they don't know anything right now. That's alright, but at least respond to a few people saying just that. It would help calm them down. As it was, the Manila people got that tweet from Phil (which I'm sure not all of them have seen yet), the update on the website, and zero Phil-replies until the toast tweet when he addressed it.

That is why I think people are upset and that is valid. No one should be yelling at d&p or insulting them etc., but they could use a little more communication in situations such as these, hopefully they will learn.

[dancy]

Hm, I reckon they've known there was some kind of issue for a few days now and that's why the ticket website had stopped selling tickets for the show on the 12th a couple of days ago. I have a hard time believing it was ever sold out because every time I checked there were still quite a lot of seats left. I suppose they might've waited a bit before saying anything so they could sort things out, had some time to write information on the tour website and make some final decisions and whatnot.

People absolutely have the right to be upset, especially if it somehow messes with their plans and makes it unable or more inconvenient for them to go. I'm sure this isn't easy for D&P either and that they made the best possible decision. They're not to blame but like most of you said, communication is and has always been a problem with these two. Every time something like this happens, I hope they take something away from it and do better the next time around but nope. It's basically the same as what happened with Montreal: Phil writing a not-so-great tweet, Dan completely ignoring the issue (online, that is), no announcements on other social media platforms besides Twitter, disappearing when people have questions etc. It's a mess and they would really benefit from having a PR assistant in these types of situations, someone to give them good advice and who they'll actually listen to. I'm afraid this will happen again with the TBC dates and it's just a shame because the way you deliver news and deal with a situation can alleviate it, even if the actual problem itself can't be changed. Sigh, I hope things will work out for most people.

[yeetussy]

People absolutely have the right to be upset, especially if it somehow messes with their plans and makes it unable or more inconvenient for them to go. I'm sure this isn't easy for D&P either and that they made the best possible decision. They're not to blame but like most of you said, communication is and has always been a problem with these two. Every time something like this happens, I hope they take something away from it and do better the next time around but nope. It's basically the same as what happened with Montreal: Phil writing a not-so-great tweet, Dan completely ignoring the issue (online, that is), no announcements on other social media platforms besides Twitter, disappearing when people have questions etc. It's a mess and they would really benefit from having a PR assistant in these types of situations, someone to give them good advice and who they'll actually listen to. I'm afraid this will happen again with the TBC dates and it's just a shame because the way you deliver news and deal with a situation can alleviate it, even if the actual problem itself can't be changed. Sigh, I hope things will work out for most people.

^^^^someone had to say it.

[missemma]

I agree with @LtrllySusan, the tone of communication is the issue here. I totally empathise with the fans whose show got cancelled and merged. If you had front row seats for an act who had never visited before and now you’ve been told “you’ll be given the best available seats” then you’d be gutted. Some people have tickets and flights for the following day so it’s not as easy as saying “you’ll all get to see it”. It’s such short notice as well. I saw someone on Twitter say the second day had also sold out? Not sure how true that is but if so then the seats offered could end up being pretty poor.

When they blame it on “logistics” it could mean anything. If it’s because the set won’t be there in time/Visa issue/travel issue then sorry they should have factored that in when they booked the dates which would have been months before the dates got released. Is there no way they couldn’t try and do the show without the fancy video screens if it was the set. They managed to utilise a piece of paper in Russia for a target!

What gets me the most of this whole situation though is the way they’ve gone about announcing it. Phil tweets, they go to bed (fair enough) but they have hundreds of people asking about the show, and the tbc dates, it gets ignored and they wake up and post bullshit tweets/IG stories. Dudes your fan base is requiring some kind of explanation. The seat fiasco is annoying as people are having to wait until the 4th to find out where the new seats are and people are anxious, but don’t worry because it’s okay Phil gets his room service and a coffee and it’s meant to make the situation okay again.
Remember those days when Phil would put out an official statement on tumblr explaining in more detail? Why couldn’t they do that. Why could their management company who have twitter, put some more information out? I’m sorry but I literally feel so angry on behalf of the fans in the Philippines (& those waiting for the tbc dates).

[rizzo]

I have to say I really love this discussion y'all. It's been a fascinating read to wake up to.

D&P have the most carefully crafted interactions with fans online that I've seen. It's like they live in this castle and every once in a while they get on the balcony to wave at us peasants (and we get very excited), but aside from that, they pull the curtains shut and would rather ignore the angry mob than give up their personas.

I have never heard a more accurate description of our relationship with Dan and Phil. It's interesting, when you consider how many people praise them for their fan engagement. And it's not like they don't regularly engage, but it's all shallow and it's all jokes. Once you hit the serious stuff, the curtains come RIGHT down.

People absolutely have the right to be upset, especially if it somehow messes with their plans and makes it unable or more inconvenient for them to go. I'm sure this isn't easy for D&P either and that they made the best possible decision. They're not to blame but like most of you said, communication is and has always been a problem with these two. Every time something like this happens, I hope they take something away from it and do better the next time around but nope. It's basically the same as what happened with Montreal: Phil writing a not-so-great tweet, Dan completely ignoring the issue (online, that is), no announcements on other social media platforms besides Twitter, disappearing when people have questions etc. It's a mess and they would really benefit from having a PR assistant in these types of situations, someone to give them good advice and who they'll actually listen to. I'm afraid this will happen again with the TBC dates and it's just a shame because the way you deliver news and deal with a situation can alleviate it, even if the actual problem itself can't be changed. Sigh, I hope things will work out for most people.

I could not agree more with this and it's exactly what I wanted to say. A lot of "I hope they learn from this" happening, but when have they ever? Frankly, it's strange that they continue to recycle the same format of non-apologies and it makes me wonder if they perhaps think it works. Like, realistically, what do they lose from this? Fans being mad for a couple days and then it all blows over with a couple of cute online interactions.

I recognize that I'll probably end up a hypocrite here who gets over the frustration of this situation, but as it stands, even Dan's instagram stories today felt oddly fake and like a bit of a distraction. I feel like the whole angry over coffee bit is not something Dan would have ever posted if they weren't trying to recover from the Manila situation a bit (and are probably still short a gaming video). Maybe that's a very negative outlook, but that's what I'm rockin' right now.

Yes, it's probably not their fault, but a "hopefully you can all reschedule and have spare money smiley-face" and an (implied) "be glad you get anything at all" attitude isn't the best way to go. Let's quickly drop some cute insta stories and a video later and people won't be upset anymore?

I'm just quoting this because YES, preach, amen, etc.

I think the problem with Dan handling something like that is that he's compassionate when he's allowed to address an issue that maybe has some emotional resonance with him but he is shit at dealing with things that are issues fans are upset about that have to do directly with action or behavior from himself and Phil. I'm far more inclined to think that Dan handling this with be in the same vein as Dan's attitude toward that week in March, or fans wanting to know about the Bahamas thing, or the June video, or in general just his channel right now. I think that he doesn't have much patience with the limited scope of view fans have (not that it's our fault we don't have the insight into situations they have) and he gets defensive and snippy and, in his worst moments, downright resentful that we're even expressing anger over something that he thinks we should either be patient on or more understanding about. So yeah I feel like they go with Phil for exactly that reason; because running more on an emotional wavelength cuts both ways and that would absolutely not go over well in a situation like this.

I mostly agree with you that there are pros and cons to Dan dealing with this sort of thing, but I don't think he needs to write an essay or film a video. At minimum, a retweet would suffice. He doesn't even need to respond to replies. (After all, it's not like Phil is...) Literally any level of acknowledgment would be better than none.

Frankly, it's a little pathetic. He's half the face of this tour and he hasn't once helped communicate information regarding changes. I genuinely just don't get him sometimes. If he thinks avoiding conflict keeps his image clean, I think it does the opposite.... I'm literally just making myself frustrated here.

All in all, I feel like this situation really highlights their biggest weaknesses. At some point, your fandom and engagement is not going to be rainbows and butterflies and I feel like you can't just rely on that eventual outcome forever.

[glitterintheair]

Ngl, I'm dreading the moment they will inevitably cancel the TBC dates (unless they'll go there next year, i don't see how they're gonna be able to perform there in the next few months) because they haven't been handling that situation well at all. I understand if they're still trying to make those shows happen and they can't say much yet, but they could at least acknowledge it? Every time they do a live show or tweet something, people rightfully ask them what's the deal with those dates, and they never respond. If they could only just say something like "we're still trying, for now there's a % chance those dates will happen", it would already be enough for the time being. Instead they go radio silent and I just don't get how they still haven't realized that silence is never the right choice in those situations. Honestly, more than half of the drama that happens in the phandom could get dealt with easily if they only addressed some of the concerns people have.

They said this tour was about their relationship with their audience. Well, a relationship can't work without communication, my babes.

[Buddahbug]

Communication. It’s a struggle and a job to keep communication open, honest and flowing in a relationship of 2. Imagine being in a “relationship” with millions. Knowing no matter what you say, when you say it or how you deliver it it’s going to be analyzed, scrutinized and broken down by thousands of people, all with different ideas of what it means and what your intention was. That’s got to be a daunting feeling every time you go to post something that you know will inevitably disappointment some. In life you’re not entitled to know every detail about everything just because you want it. They’ve given a statement, they’ve provided resources for you to go to to find out more information, and they’ve given options. Sometimes I think we need to remember that they are in fact just 2 people trying to earn a living and make millions of people happy at the same time. You can’t please everyone all of the time but I think their doing a wonderful job trying.

[rizzo]

Communication. It’s a struggle and a job to keep communication open, honest and flowing in a relationship of 2. Imagine being in a “relationship” with millions. Knowing no matter what you say, when you say it or how you deliver it it’s going to be analyzed, scrutinized and broken down by thousands of people, all with different ideas of what it means and what your intention was. That’s got to be a daunting feeling every time you go to post something that you know will inevitably disappointment some. In life you’re not entitled to know every detail about everything just because you want it. They’ve given a statement, they’ve provided resources for you to go to to find out more information, and they’ve given options. Sometimes I think we need to remember that they are in fact just 2 people trying to earn a living and make millions of people happy at the same time. You can’t please everyone all of the time but I think their doing a wonderful job trying.

First off, welcome! Congrats on your first post!

Second, I both agree and disagree here. Yes, there are a lot of eyes on them, but at minimum, they could have shown some compassion. As you said, they knew this would result in some inevitable disappointment from fans. The least they could do was show sympathy. A smiley emoji at the end of that initial tweet and a follow-up about room service toast is questionable at best in this scenario. I think that's where people are frustrated. Top that off with Dan, who doesn't say anything at all.

It felt like this negative announcement was immediately shrugged off. So, while they maybe can't please everyone, there is absolutely room to improve in how bad news in communicated. I can't imagine a single person would be unhappy with Phil choosing say... a frowning emoji.